Operators are faced with increasing network and IT ecosystem complexity and higher customer expectations. These trends will grow stronger with introduction of 5G and IoT. For operators to succeed and become modern digital service providers, they will need to shift away the reactive and network-centric to predictive and service-centric operations. Operators have an opportunity to do this by leveraging AI based, data driven, operations.

Over the past years, Ericsson has built strong global AI capabilities in operations and is now helping large telecom operators fast-track their AI journeys.

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